1. Who we are and what this policy covers

homeion is an international product sourcing, supply and coordinated procurement business, founded in 2021, working across building materials, architectural products, furniture and interiors. The website is https://homeion.com and the official email address is sales@homeion.com.

This policy applies to personal information we handle through the website and through communications with us, including enquiries, quotation requests, account registrations and emails. It does not apply to other websites that the website links to. We decide how and why the personal information described in this policy is used, so we are the controller of it.

2. Information we collect

Information you give us

You choose what to send us. Depending on how you use the website, this can include:

• Enquiries and quotation requests: your name and business name, email address, telephone number if you give one, country, destination city or delivery location, the type of enquiry, the product categories you need, a description of your project, estimated quantities, target delivery dates and budget parameters
• Files you attach: product lists, specifications, drawings, product schedules, bills of quantities and any other documents you send
• Correspondence: emails and other messages you send us, and our replies
• Account details: if you register on the website, your name or username, email address and password, and anything you save to your account, such as wishlist items
• Sign-ups: your email address, if you leave it on a sign-up form on the website to receive updates
• Information about other people: if a colleague or business contact sends an enquiry that names you, we receive your name and contact details from them

Information collected automatically

When you visit the website, we and our service providers may collect technical information such as your IP address, browser type and version, device type, operating system, language, the pages and products you view, the page that referred you and the date and time of your visit. This is collected through server logs, cookies and similar technologies. The website can also remember your wishlist and comparison selections and your currency or region choice, either in your browser or in your account.

Embedded content and third parties

Some pages include content from other providers, such as embedded videos, fonts loaded from third-party services and social sharing buttons. When a page loads this content, the provider may receive your IP address and set cookies. We do not control how those providers use that information.

3. How we use your information

We use personal information to:

• assess your enquiry, respond to you and discuss specifications, dimensions, finishes and quantities
• prepare quotations and communicate about availability, lead times and delivery arrangements
• coordinate agreed orders and plan documentation
• set up and manage your account, and provide features such as wishlist and comparison
• send updates you have asked to receive
• keep records of enquiries, quotations and orders
• operate, secure, troubleshoot and improve the website, and understand how it is used
• prevent abuse, fraud and unauthorised access
• meet legal obligations and enforce our terms of service

4. Legal basis for using your information

homeion applies the principles of the General Data Protection Regulation (GDPR) as a baseline standard for every visitor, wherever you are located. These principles are lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability.

Where the law requires a legal basis, we rely on:

• Steps taken at your request before an agreement, such as assessing an enquiry or preparing a quotation, and performance of any agreement we make with you
• Our legitimate interests in running our business, responding to professional enquiries, keeping the website secure and understanding how it is used, balanced against your rights
• Legal obligations that apply to us
• Your consent, where the law requires it, for example for marketing emails. You can withdraw consent at any time

5. Cookies and similar technologies

Cookies are small files placed on your device when you visit a website. Similar technologies, such as local storage and pixels, work in comparable ways. The website uses:

• Essential cookies that make the website work, keep you signed in and protect it from misuse
• Preference cookies that remember choices such as your currency or region, wishlist and comparison selections
• Performance cookies, where enabled, that help us understand how the website is used so that we can improve it
• Third-party cookies that may be set by embedded content and sharing buttons

You can accept, block or delete cookies through your browser settings. If you block some cookies, parts of the website, such as sign-in, wishlist and comparison, may not work as intended. Non-essential cookies are used only where applicable law allows.

6. Who we share information with

Because homeion sources products internationally, parts of an enquiry, such as product requirements, quantities and destination, may need to be shared with others involved in fulfilling it. We limit what is shared to what is needed for the purpose. Information may be shared with:

• suppliers and manufacturers, to confirm product options, specifications and availability
• parties involved in shipping, export documentation, customs and delivery for an agreed order
• service providers that support the website, email, hosting, security and IT systems
• professional advisers such as legal, accounting and insurance advisers
• public authorities, courts and regulators, where the law requires it or to protect our rights
• a successor business, if homeion is reorganised, merged or sold

We share information with other parties if you ask us to or give your consent.

7. International transfers

homeion works with customers and suppliers in different countries, so information you submit may be handled in countries other than your own, including countries whose data protection laws differ from yours. Where the law requires safeguards for such transfers, we use appropriate safeguards, and we aim to protect your information to the baseline standard described in this policy wherever it is handled.

8. How long we keep information

We keep information only for as long as it is needed for the purpose it was collected for:

• enquiry, quotation and order records are kept for as long as needed to deal with the enquiry and any resulting order, and for as long as applicable law requires
• account information is kept until the account is closed, unless we need to keep some of it for legal reasons
• technical and log data is kept for a limited period

When information is no longer needed, we delete it or make it anonymous. You can ask us to delete your information at any time, as described in the section on your rights.

9. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse and unauthorised access or disclosure. The website uses encrypted connections, and access to information is limited to people who need it. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid including sensitive personal details in an enquiry or attachment unless they are needed, and keep your account password confidential.

10. Your rights

Depending on where you live, you have the right to ask us to:

• tell you what personal information we hold about you and give you a copy
• correct information that is inaccurate or incomplete
• delete your information
• restrict or object to the way your information is used
• provide your information in a portable format
• stop using your information for marketing
• withdraw your consent, where we rely on consent

To exercise a right, or to update or close your account, write to sales@homeion.com. We may need to confirm your identity before acting on a request, and we respond within the time required by applicable law. In some cases the law lets us keep or refuse to act on certain information, and if so we will explain why. You also have the right to complain to the data protection authority in your country.

11. Email communications

We use your email address to respond to your enquiry and to communicate about it. If you have signed up for updates, we use it to send them. You can stop receiving updates at any time by writing to sales@homeion.com or using any unsubscribe option in the message.

12. Children

The website is intended for business, property and private clients and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has sent us information, write to sales@homeion.com and we will delete it.

13. Links to other websites

The website may link to other websites. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies before sharing information.

14. Changes to this policy

We may update this policy from time to time, for example when our practices or the law change. The current version is always the one published on this page, with the date it was last updated shown at the top. Continued use of the website after a change means you accept the updated policy.

15. Contact us about privacy

Privacy questions and requests can be sent to sales@homeion.com or through the contact page. The website is https://homeion.com.